Terms of sale
Last updated: 24 August 2026 · This English version is provided for convenience. In case of discrepancy, the French version (Conditions générales de vente) shall prevail.
1. Provider
FASTR GROUP, French SASU with a share capital of €1,000
Operating the brand The Silver Cabin Institute
Registered office: 58 rue de Monceau, 75008 Paris, France · Paris Trade Register (RCS) 929 511 251
Email: contact@silvercabininstitute.com
These terms govern the sale of the coaching programme offered by the Provider to any natural person acting for non-professional purposes, hereinafter "the Client". Any enrolment implies their unreserved acceptance.
2. Nature of the service
The Provider offers a four-week educational coaching and advisory programme dedicated to the codes of in-flight service in business aviation. It includes access to an online content platform (45 modules), individual support five days a week, correction of exercises, four one-hour interview coaching sessions with detailed feedback, reference documents, a private certificate issued by the Provider upon completion of the assessments, and messaging support for one year after the end of the programme.
This service does not constitute: a certifying, degree-awarding or qualifying professional training; a training action eligible for public or joint funding schemes; a placement, recruitment or employment intermediation service. The certificate issued is a private certificate, specific to the Provider. It confers no official title and no equivalence.
3. No guarantee of results
The Provider is bound by an obligation of means. It undertakes to apply the care, diligence and expertise reasonably expected of a professional in its field. No job, interview, hiring or level of remuneration is guaranteed. The success of the Client's project depends on personal and external factors beyond the Provider's control, including the Client's commitment, personal work, level of English, presentation, the decisions of third-party employers and the state of the market.
Testimonials, examples and salary ranges shown on the website or communicated before enrolment are provided for illustrative purposes only and constitute neither a promise, nor a projection, nor a guarantee of results.
4. Enrolment
Enrolment is preceded by a pre-selection call, free of charge and without commitment. The number of places per session is limited and allocated in the order of confirmations. Enrolment becomes final upon acceptance of these terms, signature of the coaching agreement and receipt of payment.
5. Price and payment
The price of the complete programme is €1,900. The applicable price is the one in force on the date of signature of the agreement. Net prices: VAT not applicable, article 293 B of the French General Tax Code. Payment is due in full before access is opened and the programme begins. No access, document or exchange is provided before full payment of the price.
The price is firm and final. No reduction is granted for partial, late or non-use of the content or the coaching.
Installment payment. The Client may opt for an installment payment solution offered by a third-party payment provider. In that case, the Provider receives the full price in one payment, directly from that third party. The payment facility is a separate contract between the Client and that third-party provider, to which the Provider is not a party. Installments owed to that third party have no effect on these terms, and a payment default by the Client towards that third party shall not justify interruption of the service or a refund request.
6. Right of withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Client has a period of fourteen days from the conclusion of the contract to withdraw, without having to give reasons. The request must be sent in writing to contact@silvercabininstitute.com. Sums paid are then refunded under the conditions and within the timeframes provided by law.
Waiver in case of early access. In accordance with Article L221-28 13° of the French Consumer Code, a Client who expressly requests access to the digital content before the expiry of the fourteen-day period acknowledges losing the right of withdrawal as soon as that content is effectively made available. In the absence of such a request, access is opened at the start of the agreed session.
7. No refunds
Subject only to the refund cases required by law, in particular the valid exercise of the right of withdrawal under Article 6, sums paid are non-refundable. The following give rise to no refund, in whole or in part: partial use or non-use of the content or the coaching; the Client's abandonment, withdrawal or change of mind; the absence of results, employment or any other expected benefit; the Client's subjective dissatisfaction, provided the Provider has performed its obligation of means.
8. Access and duration
Access is provided at the start of the agreed session, except in the case of an early-access request under Article 6. Access is strictly personal. Individual coaching runs for four weeks, followed by messaging support for one year from the end of the programme. Exchanges take place on business days, with an indicative response time that constitutes an objective of means and not a firm commitment. The Provider is not required to be permanently available.
Access to the online content is granted without usage limits, for a guaranteed minimum period of thirty-six (36) months from enrolment, and thereafter for as long as the platform is operated. In the event of a permanent shutdown of the platform beyond that period, the Client is informed with reasonable notice allowing the download of downloadable materials.
9. Client's obligations
The Client undertakes to provide accurate information, to be personally involved and to carry out the work necessary for the success of their project. The Client acknowledges that a conversational level of English and availability for travel are prerequisites of the industry, independent of the Provider. The Client undertakes not to distribute, resell or share the content, nor to disclose their credentials.
10. Postponement and termination
Any postponement request must be made in writing fifteen days before the start of the session, and may be granted once, subject to availability. In the event of a serious breach by the Client of their obligations, in particular regarding intellectual property, confidentiality or behaviour, the Provider may terminate as of right after formal notice remaining without effect for eight days, without refund. If the Provider is unable to deliver the service, it shall offer a replacement session or refund the sums paid for the unperformed part.
11. Intellectual property and confidentiality
The educational content, materials, methods, documents, the brand and the certificate remain the exclusive property of the Provider. Enrolment confers a strictly personal, non-exclusive, non-assignable and non-transferable right of use. Information, methods and contact details provided are confidential. This obligation survives the end of the service.
12. Liability
The Provider's liability may only be engaged in the event of a proven breach of its obligation of means. It is not liable for the decisions, actions or inactions of the Client, nor for those of employers or third parties. To the extent permitted by law, and except in the case of gross negligence or wilful misconduct, the Provider's total liability, all damages combined, is capped at the amount actually paid by the Client.
13. Force majeure
The Provider cannot be held liable for a failure due to force majeure within the meaning of Article 1218 of the French Civil Code. In the event of a temporary impediment, the service is suspended and then resumed, without giving rise to compensation.
14. Personal data
The Client's data is processed for the performance of the contract, in accordance with the General Data Protection Regulation. Details are set out in the legal notice.
15. Complaints
Any complaint should be addressed to contact@silvercabininstitute.com. The Provider undertakes to respond within fifteen days. In accordance with articles L.612-1 et seq. of the French Consumer Code, the client may use the designated mediator free of charge: Centre National de la Médiation (CNM), 10 rue de Sèze, 75009 Paris, www.cnm.fr or the European online dispute resolution platform: ec.europa.eu/consumers/odr.
16. Governing law
These terms are governed by French law. In the absence of an amicable resolution, disputes fall within the jurisdiction of the competent French courts, subject to mandatory consumer protection rules.
17. Severability
If any provision of these terms is held invalid, the remaining provisions shall remain in full force and effect.