Terms of sale
Last updated: 18 September 2026 · This English version is provided for convenience. In case of discrepancy, the French version (Conditions générales de vente) shall prevail.
1. Provider
FASTR GROUP, French SASU with a share capital of €1,000
Operating the brand The Silver Cabin Institute
Registered office: 58 rue de Monceau, 75008 Paris, France · Paris Trade Register (RCS) 929 511 251
Email: contact@silvercabininstitute.com
These terms apply to any enrolment in the First Flight Mentorship programme by a natural person acting for non-professional purposes, hereafter "the Client". They are completed by the mentorship agreement signed before the start, which prevails in case of conflict.
2. Service
A four-week educational programme dedicated to in-flight service in business aviation: access to an online content platform, individual mentoring, correction of exercises, preparation of every interview obtained, reference documents, a private certificate issued by the Provider, then follow-up until the Client's first flight under the conditions set out in the agreement.
This service is neither a certifying or degree-awarding training, nor a training eligible for public funding, nor a placement or recruitment service. The certificate is specific to the Provider and confers no official title.
3. No guarantee of results
The Provider is bound by an obligation of means. No job, interview, hiring or level of pay is guaranteed. Testimonials and examples are illustrative and do not constitute a promise.
4. Enrolment, price and payment
Enrolment is preceded by a free, no-obligation call. It becomes final upon signature of the mentorship agreement and receipt of payment. The price, its terms and any instalment option are stated in the agreement. Net prices, VAT not applicable, article 293 B of the French General Tax Code. The price is firm; partial use or non-use of the content gives no right to a reduction.
Where payment in instalments is arranged through a third-party provider, the Provider receives the full price from that third party; the instalment facility is a separate contract between the Client and that third party.
5. Right of withdrawal
Under articles L221-18 et seq. of the French Consumer Code, the Client has fourteen days from the conclusion of the contract to withdraw in writing at contact@silvercabininstitute.com. A Client who expressly requests access to the content before the end of that period acknowledges losing the right of withdrawal once the content is made available (article L221-28 13°).
6. Refunds
Except where required by law, sums paid are non-refundable, including in case of abandonment, non-use, lack of results or subjective dissatisfaction where the Provider has fulfilled its obligation of means. If the Provider is unable to deliver the service, it offers a replacement session or refunds the part not delivered.
7. Access and postponement
Access, strictly personal, is provided at the start of the agreed session. Access to the online content is guaranteed for at least thirty-six months, then for as long as the platform is operated. A session may be postponed once, on written request fifteen days before the start, subject to availability.
8. Intellectual property and confidentiality
Content, methods, documents, the brand and the certificate remain the exclusive property of the Provider. The Client has a personal right of use and may not distribute, share or resell the content or their credentials. Information and contacts shared are confidential, including after the end of the service.
9. Liability
The Provider is liable only for a proven breach of its obligation of means and, except in case of gross negligence or wilful misconduct, its liability is capped at the amount paid by the Client. The Provider is not liable for decisions of the Client, employers or third parties, nor for force majeure within the meaning of article 1218 of the French Civil Code.
10. Personal data
The Client's data is processed to perform the contract, in accordance with the GDPR. Details in the legal notice.
11. Complaints, mediation and governing law
Complaints are sent to contact@silvercabininstitute.com; the Provider replies within fifteen days. The Client may use, free of charge, the designated mediator, Centre National de la Médiation (CNM), 10 rue de Sèze, 75009 Paris, www.cnm.fr, or the European platform ec.europa.eu/consumers/odr. These terms are governed by French law. Should any clause be held invalid, the others remain applicable.